What age do I need to be to ride a Rido?

You must be at least 18 years old to ride a Rido e-scooter or e-bike. You'll need to verify your age when creating an account in the app.

How do I find and unlock a Rido vehicle?

Open the Rido app, find a vehicle near you on the map, scan the QR code on the handlebar, and you're ready to ride. The app shows real-time availability and battery levels.

Do I need a driver's license?

For e-scooters: no license is required in most Spanish cities for speeds up to 25 km/h. For e-bikes: no license is required as they are classified as pedal-assist bicycles under Spanish law. Always check local regulations.

What happens if I damage a vehicle?

You are responsible for up to €2,000 in damage as outlined in our Terms of Service. We recommend riding carefully and parking responsibly. Our tandem detection system monitors for misuse.

Can I ride in bike lanes?

Yes! In Spain, e-scooters and e-bikes are permitted in bike lanes and on roads with speed limits up to 30 km/h. Always avoid sidewalks and pedestrian zones.

Where do I park when I'm done?

Park in designated areas shown in the app. These are typically bike rack zones or marked parking areas. Keep sidewalks clear for pedestrians and accessibility.

Do I need to wear a helmet?

We strongly recommend wearing a helmet for every ride. In many Spanish cities, helmets are legally required for e-scooter riders. We include a helmet with every scooter and offer helmet rewards in the app.

How much does it cost?

Fares will be announced at launch. What won't change: you'll always see the price before every ride, with no minimum top-up and no hidden fees.

What is the Rido Pass?

The Rido Pass is our rider membership — free unlocks and a reduced per-minute rate for frequent riders. Exact pricing will be announced at launch.

Can I get a refund for unused balance?

Yes! We offer free refunds of unused balance. No minimum top-up required, and you can request a refund at any time through the app. See our Terms of Service for details.

What if the battery dies during my ride?

Our app shows real-time battery levels so you can choose a fully charged vehicle. If a battery runs low during your ride, you can end it at any designated parking area — no extra charge.

Yes, every Rido ride includes basic insurance coverage. Our e-scooters and e-bikes are insured against third-party liability. For full details, see our Terms of Service.

Careers

No open roles right now

Rido is launching shared e-scooters and e-bikes on the Costa del Sol. We are not listing any roles yet.

If you still want to send a CV, email info@rido.bike with the subject line Careers.

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